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Your Rights and Our Legal Commitments

29 erek operates under a clear legal framework so you know exactly where you stand — from account data handling to transaction records via DANA, OVO, GoPay, and…

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What Our Legal Terms Actually Cover

29 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction you have with 29 erek — from the moment you register an account to the point where a withdrawal is verified and settled to your DANA or OVO wallet. We specify which data we collect, how long we retain it, and

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under what conditions we share it with payment processors including GoPay and QRIS partners. Eligibility to use the platform depends on local law in Indonesia, and we ask you to confirm your jurisdiction before proceeding. We do not accept accounts where access is restricted by local
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regulation. Any dispute arising from account activity follows the arbitration process described in Section 7 of our full terms document, accessible via your account dashboard. We update these terms when regulation or operational practice changes, and we notify you by email at least 14 days before
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major amendments take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you need to raise a legal query — a data access request, a terms clarification, or a dispute — our compliance team is reachable seven…

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and transparency are built into how 29 erek handles your information. The six practices below describe exactly how we manage data, cookies, and account integrity — so…

Data Retention Windows

We keep transaction records — including DANA, GoPay, and QRIS logs — for 24 months from the date of activity.

Cookie Controls

Our cookie banner on first visit lets you accept, reject, or customise non-essential tracking.

Account Encryption

All account credentials are stored using one-way hashing. Payment detail references for QRIS and GoPay transactions are tokenised and never…

Data Access Requests

You can request a full export of data we hold about your account — including login history and payment references…

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS network operators) and fraud-prevention partners.

Who to Contact for Changes

To update personal details, request data correction, or ask for account closure and full data deletion, email our compliance team…

Answers to the Legal Questions You Actually Ask

These are the questions our compliance team receives most often about rights, data, account access, and our legal terms. Each answer reflects our current policy — if anything changes, we update this page and notify you in advance.

Yes — access depends on local law. We ask you to confirm your region during registration. Where local law permits, you can open and operate a full account including deposits via DANA, OVO, GoPay, and QRIS.

Log in, go to Settings → Legal Documents, and submit a Data Access Request form. We compile your login history, payment references, and profile data and deliver the export within 30 days to your registered email.

You can request full account closure and data deletion through the same Settings → Legal Documents path. After identity verification, we close the account and purge personal data within the timeline required by applicable law.

We retain transaction logs for DANA, OVO, GoPay, and QRIS for 24 months from the transaction date. These records are used for dispute resolution and regulatory compliance, then archived or deleted per our retention schedule.

No. Payment references are tokenised immediately at the point of transaction. Raw DANA wallet IDs and OVO account numbers are not stored in plain text in our database or in any session log we maintain.

We send an email notification to your registered address at least 14 days before any major change takes effect. You can review the updated document in Settings → Legal Documents before deciding whether to continue using the platform.

Raise a formal dispute via our compliance email or through the in-dashboard live chat between 08:00 and 23:00 WIB. Unresolved disputes follow the arbitration process described in Section 7 of the full terms document.

Your Rights and Our Legal Commitments

Reach Us on Any Legal or Policy Matter

How We Protect Your Data and Account

Data Retention Windows

Cookie Controls

Account Encryption

Data Access Requests

Third-Party Sharing

Who to Contact for Changes

Answers to the Legal Questions You Actually Ask

01 Does my right to use 29 erek depend on where I live in Indonesia?

02 How do I request a copy of all data 29 erek holds on my account?

03 Can I ask 29 erek to delete my account and all associated data?

04 Which payment records do you retain, and for how long?

05 Are my DANA and OVO payment details stored on your servers?

06 What happens if 29 erek updates its legal terms?

07 Who do I contact if I disagree with a decision made under your terms?

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