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How 29 erek Protects Your Personal Data

At 29 erek, your personal data belongs to you — we collect only what we need to operate your account, process transactions through DANA, OVO, GoPay and QRIS…

Data collected: account essentials onlyPayments via DANA, OVO, GoPay, QRISRetention periods clearly statedYour right to request data deletionContact us anytime to review your data

Explore Lobby Read FAQ

What Information We Hold and Why

29 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with 29 erek, we collect your name, email address, phone number, and the payment details associated with your chosen method — whether that is DANA, OVO, GoPay or QRIS. We also log session data such as your device type, IP address

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and pages visited, purely to detect fraud and improve account security. We do not sell, rent or trade your personal data to third parties for marketing purposes. Access to stored data is restricted to authorised 29 erek staff only, and every internal request is logged. If
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you are based in Surabaya or anywhere else in Indonesia, your data is handled in accordance with applicable Indonesian personal data protection law. Eligibility for certain account features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need to update information on your account, our…

HOW WE HANDLE DATA

Six Ways We Keep Your Data Safe

Data security at 29 erek is not a checkbox — it is an operational standard applied at every layer of your account, from the moment you deposit via…

Encrypted Storage

All personal data and payment references — including DANA and QRIS transaction IDs — are stored using AES-256 encryption at…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security

Two-factor authentication is available for every account and strongly recommended.

Data Retention Schedule

Transaction records are retained for seven years to meet Indonesian financial regulation requirements.

Third-Party Sharing

We share data with payment processors — DANA, OVO, GoPay and QRIS — only to the extent required to complete…

Your Right to Request Changes

You may request a copy of all data we hold on you, ask us to correct inaccurate records, or submit…

Your Privacy Questions, Answered Clearly

These are the questions we hear most often about how 29 erek collects and manages your data. If your question is not covered here, reach our privacy team via live chat between 08:00 and 23:00 WIB or submit a request form through your account Settings panel.

We collect your name, email address, phone number and the payment reference linked to your chosen method — DANA, OVO, GoPay or QRIS. We also record session metadata such as your IP address and device type for fraud prevention.

No. We do not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Data is shared only with payment processors — DANA, OVO, GoPay and QRIS — strictly to complete your transactions.

Transaction records are retained for seven years in line with Indonesian financial regulations. Profile and activity data for inactive accounts is reviewed after three years and may be deleted upon a formal request submitted through your account settings.

Log into your 29 erek account, go to Settings, then Privacy, and submit a data-access request. You can also email our privacy team directly. We confirm receipt within 48 hours and deliver your data summary within five working days.

Yes. Where local law permits, you may submit a deletion request through the Privacy section of your account settings or via email. We action verified deletion requests within 14 working days and send written confirmation once complete.

We use session cookies to maintain your login and analytics cookies to measure page performance. Non-essential cookies can be turned off through the Cookie Preferences panel in your account settings without affecting core account functionality.

Contact our privacy compliance team via live chat (08:00–23:00 WIB) or by email. We investigate all data complaints within five working days and provide a written response detailing any corrective action taken on your account.

How 29 erek Protects Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Keep Your Data Safe

Encrypted Storage

Cookie Policy

Account Security

Data Retention Schedule

Third-Party Sharing

Your Right to Request Changes

Your Privacy Questions, Answered Clearly

01 What personal data does 29 erek collect when I open an account?

02 Does 29 erek sell my data to third parties?

03 How long does 29 erek keep my transaction records?

04 How do I request a copy of all the data you hold on me?

05 Can I ask 29 erek to delete my personal data?

06 How does 29 erek handle cookies on my device?

07 Who do I contact if I believe my data has been mishandled?

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