Questions about your account agreement
Yes, close your account in Settings → Account. Any balance remaining is transferred to your registered payment method within 24 hours. We keep records of the closure for seven years for regulatory purposes, but your personal data is deleted unless we're legally required to keep it.
We lock accounts if we detect duplicate accounts, use of fake payment methods, or attempts to exploit bonus terms. We'll notify you in-app and via email explaining why. You can appeal any lock by contacting live chat with your account ID and evidence of legitimate use.
No hidden fees on our side. When you deposit via DANA, OVO, GoPay or QRIS, the amount you transfer is the amount that lands in your wallet. Withdrawal fees, if any, are set by your bank or payment provider and shown before you confirm the transfer.
We process withdrawals within 24 hours of verification. QRIS, GoPay and bank transfers usually clear to your account within 30 minutes after we send them. All withdrawals are final once sent; we can't recall them. Amounts must meet any minimum-withdrawal rule on your account.
Yes. Your account balance is backed by our ledger, stored separately from our game servers. If we have outages, your funds remain yours. We can restore your balance and game history from backup within hours if needed. Contact support immediately if balance looks wrong after a crash.
Go to the login page and tap Forgot Password. We'll send a reset link to your registered email. If you can't access that email, live chat can verify your identity using your phone number and payment method, then reset access for you in under 10 minutes.
We may update these terms to reflect law changes or new features. Material changes are announced in your notification centre 30 days in advance. Continuing to play after the change takes effect means you accept the new terms. We'll never retroactively change fees or payment methods without clear notice.
